ALL COURSES

This session is for certificants who are due to renew their certification at the end of 2026. This latest installment of SSA’s Managers Master Class was presented at the 2026 … READ MORE

This session is for certificants who are due to renew their certification at the end of 2026. This latest installment of SSA’s Managers Master Class was presented at the 2026 SSA Fall Conference by Dave Cooper, Storage King USA; Sue Haviland, Haviland Storage Services; Sarah Beth DeFazio, Universal Storage Group; Stacie Maxwell, On The Move/SecureLease; Carol Mixon, SkilCheck Services and Jim Mooney, SBOA (Storage Business Owners Alliance. Through real-world examples, practical strategies, and take-back tools managers can actually use, this session is designed to help managers stop just managing the day and start truly driving the business.

Managers will learn how to:

• Think beyond the task list and lead like a true business manager
• Focus on the numbers that matter most and use them to make better decisions
• Prioritize their day based on revenue, risk, and tenant experience
• Convert more leads and close more rentals with confidence
• Handle objections without folding on price or sounding overly scripted
• Spot natural upsell opportunities that create value for the tenant and the facility
• Coach team members more effectively for stronger sales, service, and consistency
• Handle difficult tenant conversations with professionalism, confidence, and better control
• Recognize small operational issues before they become big ones
• Connect curb appeal, standards, follow-through, and accountability to better results
• Lead more intentionally, communicate more clearly, and raise the overall performance of the property

SHOW LESS

This is for 2025 renewing certificants only.  This site will be updated with a 2026 CSSM Renewal Session for anyone renewing in 2026.  Stay tun … READ MORE

This is for 2025 renewing certificants only.  This site will be updated with a 2026 CSSM Renewal Session for anyone renewing in 2026.  Stay tuned for further details.

This session is for certificants who are due to renew their certification at the end of 2025.  This first-ever Managers Master Class was presented at the 2025 SSA Fall Conference by Dave Cooper, Storage King USA; Sue Haviland, Haviland Storage Services; Sarah Beth DeFazio, Universal Storage Group; Stacie Maxwell, On The Move/SecureLease; Carol Mixon, SkilCheck Services and Jim Mooney, Mooney Storage Solutions (formerly of Freedom Storage Management).  In this session, they cover:

• Operations & Facility Management
• Customer Service & Sales Skills
• Revenue Management
• Collection & Delinquency Control
• Marketing & Online Presence
• Risk Management & Tenant Protection
• And more!

SHOW LESS