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This is for 2025 renewing certificants only.  This site will be updated with a 2026 CSSM Renewal Session for anyone renewing in 2026.  Stay tun … READ MORE

This is for 2025 renewing certificants only.  This site will be updated with a 2026 CSSM Renewal Session for anyone renewing in 2026.  Stay tuned for further details.

This session is for certificants who are due to renew their certification at the end of 2025.  This first-ever Managers Master Class was presented at the 2025 SSA Fall Conference by Dave Cooper, Storage King USA; Sue Haviland, Haviland Storage Services; Sarah Beth DeFazio, Universal Storage Group; Stacie Maxwell, On The Move/SecureLease; Carol Mixon, SkilCheck Services and Jim Mooney, Mooney Storage Solutions (formerly of Freedom Storage Management).  In this session, they cover:

• Operations & Facility Management
• Customer Service & Sales Skills
• Revenue Management
• Collection & Delinquency Control
• Marketing & Online Presence
• Risk Management & Tenant Protection
• And more!

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