ALL COURSES

The complete SSA Certified Self Storage Manager (CSSM©) program includes the 15 sessions listed below. This course advances the professio … READ MORE

The complete SSA Certified Self Storage Manager (CSSM©) program includes the 15 sessions listed below. This course advances the professionalism of the manager’s role by offering standardized education and promoting continuing education and practical experience through continued tenure in the industry. It’s completely online so is convenient, cost-effective and will make you a more valuable employee.
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This session will review the primary property types in self storage such as single story, multi-level and conversion properties and cover a few other options that are used tod … READ MORE

This session will review the primary property types in self storage such as single story, multi-level and conversion properties and cover a few other options that are used today.   It will also identify the basic and most common building components and identify typical problems and solutions.
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This session will cover why your facility’s image and curb appeal are so important to your business and will give you some critical pointers on what you need to do to mainta … READ MORE

This session will cover why your facility’s image and curb appeal are so important to your business and will give you some critical pointers on what you need to do to maintain your facility’s curb appeal to current and potential customers.
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This session will cover the two basic types of reporting involved with the day-to-day operation of a self storage facility. It will also provide the key elements into what mak … READ MORE

This session will cover the two basic types of reporting involved with the day-to-day operation of a self storage facility. It will also provide the key elements into what makes a good report and how to determine what to include in a good report.
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This session is dedicated to improving a property’s Net Operating Income by understanding income generation, monitoring expenses, how NOI is calculated, and effective budget … READ MORE

This session is dedicated to improving a property’s Net Operating Income by understanding income generation, monitoring expenses, how NOI is calculated, and effective budgeting of available resources to accomplish this goal.
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One of the key aspects of managing any business is controlling operating costs.  This session covers what to do to understand the basic categories of expenses, effect on oper … READ MORE

One of the key aspects of managing any business is controlling operating costs.  This session covers what to do to understand the basic categories of expenses, effect on operations and how to minimize waste.
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The first ingredient in your recipe for success is a careful review of occupancy.  This session covers not only how to look at the percentages but to drill down further to tr … READ MORE

The first ingredient in your recipe for success is a careful review of occupancy.  This session covers not only how to look at the percentages but to drill down further to truly understand your facility’s performance.
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There are times when conversions make sense.  This session covers the factors in making a decision to convert a facility’s unit mix based on changes in the market, the cust … READ MORE

There are times when conversions make sense.  This session covers the factors in making a decision to convert a facility’s unit mix based on changes in the market, the customer base or other factors.
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This session will cover the merchandising and marketing basics every store needs.  Maybe not today, but eventually you will need to use these marketing tricks when your traff … READ MORE

This session will cover the merchandising and marketing basics every store needs.  Maybe not today, but eventually you will need to use these marketing tricks when your traffic slows or new competition enters the market.
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Good collections programs begin when you explain the lease terms during the move-in process. Learn best practices to make sure you’re covering your bases to reduce delinquen … READ MORE

Good collections programs begin when you explain the lease terms during the move-in process. Learn best practices to make sure you’re covering your bases to reduce delinquencies at your facility.
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Most emergencies strike without notice.  This session covers the basics that you need to do to have a well-crafted and tested plan in place should a crisis occur at your faci … READ MORE

Most emergencies strike without notice.  This session covers the basics that you need to do to have a well-crafted and tested plan in place should a crisis occur at your facility.
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Leasing space is selling and it is a skill that can be developed and improved over time.  This session provides tips and tricks to landing that customer. … READ MORE

Leasing space is selling and it is a skill that can be developed and improved over time.  This session provides tips and tricks to landing that customer.
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This session covers everything from the legal definition of self storage to police information requests to what to do when tenants divorce. … READ MORE

This session covers everything from the legal definition of self storage to police information requests to what to do when tenants divorce.
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This session delves into the lien process, what it means and what a facility manager needs to know to make sure that they are handling this procedure properly.  You’ll lear … READ MORE

This session delves into the lien process, what it means and what a facility manager needs to know to make sure that they are handling this procedure properly.  You’ll learn about common practices, common mistakes and more.
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This session covers specific situations that facility managers face including handling customers in the military, tenant bankruptcy, death of a tenant, abandoned vehicles, and … READ MORE

This session covers specific situations that facility managers face including handling customers in the military, tenant bankruptcy, death of a tenant, abandoned vehicles, and more.
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