SSA CSSM Program
Presented by The Self Storage Association
The complete SSA Certified Self Storage Manager (CSSM©) program includes the 15 sessions listed below. This course advances the professio … READ MORE
Typical Product Types and Basic Building Components
Presented by Bob Francis
This session will review the primary property types in self storage such as single story, multi-level and conversion properties and cover a few other options that are used tod … READ MORE
Image and Curb Appeal
Presented by Sue Haviland
This session will cover why your facility’s image and curb appeal are so important to your business and will give you some critical pointers on what you need to do to mainta … READ MORE
Reports and Forms
Presented by Sue Haviland
This session will cover the two basic types of reporting involved with the day-to-day operation of a self storage facility. It will also provide the key elements into what mak … READ MORE
Intro to Financial
Presented by Bob Francis
This session is dedicated to improving a property’s Net Operating Income by understanding income generation, monitoring expenses, how NOI is calculated, and effective budget … READ MORE
Controlling Expenses and Accountability
Presented by Bob Francis
One of the key aspects of managing any business is controlling operating costs. This session covers what to do to understand the basic categories of expenses, effect on oper … READ MORE
Analyzing Occupancy
Presented by Sue Haviland
The first ingredient in your recipe for success is a careful review of occupancy. This session covers not only how to look at the percentages but to drill down further to tr … READ MORE
Sometimes Conversions Just Make Sense
Presented by Bob Francis
There are times when conversions make sense. This session covers the factors in making a decision to convert a facility’s unit mix based on changes in the market, the cust … READ MORE
Marketing, Costs and Customers
Presented by Bob Francis
This session will cover the merchandising and marketing basics every store needs. Maybe not today, but eventually you will need to use these marketing tricks when your traff … READ MORE
Collections
Presented by Bob Francis
Good collections programs begin when you explain the lease terms during the move-in process. Learn best practices to make sure you’re covering your bases to reduce delinquen … READ MORE
Emergency Planning
Presented by Bob Francis
Most emergencies strike without notice. This session covers the basics that you need to do to have a well-crafted and tested plan in place should a crisis occur at your faci … READ MORE
What People Really Buy
Presented by Bob Francis
Leasing space is selling and it is a skill that can be developed and improved over time. This session provides tips and tricks to landing that customer. … READ MORE
Legal Issues – Administrative
Presented by Scott Zucker
This session covers everything from the legal definition of self storage to police information requests to what to do when tenants divorce. … READ MORE
Legal Issues – Lien Sales, Auctions
Presented by Scott Zucker
This session delves into the lien process, what it means and what a facility manager needs to know to make sure that they are handling this procedure properly. You’ll lear … READ MORE
Legal Issues – Tenant Scenarios, Hazardous Waste, Crisis Situations
Presented by Scott Zucker
This session covers specific situations that facility managers face including handling customers in the military, tenant bankruptcy, death of a tenant, abandoned vehicles, and … READ MORE